Frequently Asked Questions
| How do I give Extraordinary Post as a gift? |
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Simply place your order as usual and enter your recipient’s mailing address as the shipping address. Use your own information for billing. Extraordinary Post makes a wonderful surprise gift, with each piece arriving directly in their mailbox. |
| When will I receive my mail delivery? |
| That depends on your order date. Orders received in the first two week of a month ship between the 15th - 20th of each month. Orders received after the 15th will be shipped on the 1st of each month. |
| Can I send Extraordinary Post to more than one person? |
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Absolutely. Please place a separate order for each recipient so that every subscription is connected to the correct name and mailing address. |
| How do I change a mailing address? |
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Email us with the recipient’s name, order number, current address, and new address. Please contact us as soon as possible before your next mailing so we can make the change in time. |
| When will my Extraordinary Post begin arriving? |
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Your first piece will be mailed according to the schedule shown when you place your order. After that, your Extraordinary Post will continue arriving by mail throughout your subscription. Because each piece travels through regular mail, delivery times can vary. |
| Can I track my mail? |
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Extraordinary Post is designed to arrive like traditional personal correspondence, so individual mailings do not include tracking unless otherwise noted at checkout. A little mystery is part of the experience! |
| What if one of my mailings doesn't arrive? |
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Occasionally, mail can be delayed. We recommend allowing up to two weeks for U.S. delivery. If your Extraordinary Post still hasn’t arrived after that, contact us at [your support email] and we’ll be happy to help. |
| What if my mailing arrives damaged? |
| Please contact us and, if possible, include a photo of the damaged piece. We’ll take care of it for you. |
| When will my credit card be charged? |
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Your card is charged when you place your order. If you have selected a recurring subscription, your payment method will be charged according to the billing schedule shown at checkout. |
| How do I update my payment information? |
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If you have a recurring subscription, you can update your payment information through your customer account or subscription portal. You can also contact us if you need assistance. |
| How do I cancel my subscription? |
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You may manage or cancel a recurring subscription through your customer account or subscription portal. If you have any trouble, email us at [your support email] and we’ll be happy to help. |
| What is your refund policy? |
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If there is a problem with your order, please contact us at [your support email]. We want you to love receiving Extraordinary Post and will do our best to make things right. Please see our Refund Policy for complete details. |
| How can I contact Extraordinary Post? |
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The best way to reach us is by email. We typically respond within 1–3 business days. |
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Letters from my Lovers - Are those real men? |
| We wish! The letters are purely fantasy and for entertainment purposes only. The photos are digital renderings inspired by characteristics of real men, and the mementos are handcrafted by artisans. |
Letters from my Lovers - Are the letters PG, PG-13 or, R ?
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