The Refund Deparment
Our Guarantee
Our customer's satisfaction is our top priority. If you are dissatisfied, please notify us immediately so we can help you.
Refund Policy
Under certain circumstances, we may issue refunds. If you have been approved for a refund, the approved amount will be returned to your original payment method within 7 to 10 business days via Shopify.
Our return and refund policies are as follows.
Letters from My Lovers
If you are dissatisfied with your story, please let us know within 30 days (2 letters) for a full refund. You are welcome to keep any letters that have already been delivered to you. We do not issue refunds after 30 days from the date of purchase.
The Lost Arts
If you are dissatisfied with your postcards, or if they arrive with shipping damage, please send us a description of the issue along with a photo within 30 days of purchase. We will review your request and issue a full or partial refund. We do not issue refunds after 30 days from the date of purchase.
The Pioneers of Baseball
If you are dissatisfied with your postcards, or if they arrive with shipping damage, please send us a description of the issue along with a photo within 30 days of purchase. We will review your request and issue a full or partial refund. We do not issue refunds after 30 days from the date of purchase.
How We Determine the Refund Amount
Whether a refund is full or partial is determined by us on a case by case basis, based on the condition of the items and how much of the order was affected. If only part of your order arrived damaged, we will refund the value of the affected items. If the entire order is affected, we will refund the full purchase price.
Shipping Costs and Returns
Original shipping charges are included in a full refund. Original shipping charges are not refunded when we issue a partial refund. You do not need to mail anything back to us. Please keep or discard the damaged items as you prefer, since your photo is all we need to process your request.